Open role
Technical Support Specialist
Overview
PrimeSupport is looking for a Technical Support Specialist to assist customers of SaaS and digital product companies. This role focuses on resolving technical issues, guiding users through product functionality, and delivering a high-quality support experience.
Key Responsibilities
- Handle inbound customer inquiries via chat, email, and ticketing systems
- Troubleshoot technical issues and provide clear, effective solutions
- Assist users with onboarding and product navigation
- Communicate professionally and empathetically with customers
- Escalate complex issues when necessary
- Maintain accurate records of customer interactions
Experience
- 1–3 years in customer support, technical support, or a similar role preferred
- Experience working with SaaS platforms or digital products is a plus
- Familiarity with ticketing systems or helpdesk tools is helpful
Qualifications
- Strong written and verbal communication skills
- Ability to troubleshoot and think critically under pressure
- Strong attention to detail and organization
- Ability to explain technical issues in a simple, user-friendly way
- Comfortable working independently and as part of a team
Education Requirements
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in a related field is a plus but not required
Work Style
- Remote-friendly
- Fast-paced support environment
- Team-oriented but capable of working independently